The Canada Post strike is affecting our shipments. US shipments are also currently unavailable.

Pottery Care & FAQ



Handcrafted pottery is an investment due to the time, skills and material it takes to produce. That said, there are only a few things to keep in mind to ensure its longevity;

1)   Pottery can crack or break if it experiences extreme temperature fluctuations.
* Do not place a hot piece on (or in) a cold surface - or vice versa. 

When you use it in the oven;
DO NOT PREHEAT THE OVEN... place the food inside the pottery, and heat both together. When removing, make sure you place the hot piece on something like a wood cutting board, or fabric trivets.
It's safe to cook at standard baking temperatures, but I cannot guarantee broiling temperatures focused on the piece for lengths of time won't damage it. 

2)   Handwashing is always recommended to ensure longevity of the glaze.

3)   Do not use harsh abrasives for cleaners on any handcrafted piece of pottery.


FAQ

Do you use Lead-free Glazes, and are they all Microwave/Oven safe?
-
Yes to all. If something is purely decorative however, and not meant for food, it will be labeled in the description as "not foodsafe," or "decorative piece only."

What is your return policy?

- I cannot accept returns beyond the wrong item being received, or an item damaged from transit. Please send me photos of the piece(s) immediately upon accepting it from the mail;
I will offer a refund or a same-price exchange, minus transit costs after contacting you.
It's for this reason that I ask you read descriptions carefully, and ask questions if needed.

Do you do customs?
- Unfortunately, no.
Due to the fact I work full time on another job, I decline customs.

Do you ship internationally?
- Yes, and I have quite a bit actually... as far as Scotland, the Netherlands, and France. Thankfully, all have arrived damage-free to date (knock on wood)!
* AS OF NOVEMBER 28th, 2024, shipping outside of Canada is on hold until further notice.